Bank of Ireland Group Customer Complaints Loading ... 1 Getting Started2 Your Complaint Getting Started We’re committed to providing you with excellent customer service. If we don’t meet your expectations, we want to help make things right. Please tell us where you had your issue with our product or service by selecting from the list below. Important: this form cannot be used to process your service requests or queries. You must have a Bank of Ireland account number or credit card to complete this form. Would you like to give us feedback, or make a complaint?*FeedbackComplaint Please note if you would like to give us feedback please use the online form located in the Help Centre Link to the Help Centre We usually respond in 3 working days. Don't want to do this online? Or if you are not an existing Bank of Ireland customer? To register your complaint in other ways (or continue online), select an option below:*Continue onlineIn personOver the phoneIn writing Visit the branch and speak to the Customer Service Manager or any other member of staff. Phone your branch and speak to a member of staff or contact our team on 0818-200-365 or +353-1-404-4000 from outside ROI. Write to your branch or to our dedicated Customer Service team at: Bank of Ireland Group Customer Complaints 5th Floor, New Century House I.F.S.C, Lower Mayor Street Dublin 1 D01 K8N7 What best describes your complaint?*Please selectOnline bankingPhone bankingBranch bankingOur products (current account, cards, loans, mortgages, deposits, etc)OtherWhich of the following relates to your phone banking complaint?*Please selectDelay in our servicesHow we confirm your identityMenu optionsOther Your ComplaintComplaint categoryPhone complaint Before providing your information, please read the important points below: This form is purely for complaints. If you have a query or want us to do something for you, please visit our Help Centre for more information. For your security, when entering information into the free format boxes on this form, please don’t include your login details, PIN codes or account numbers. Please provide us with some detailed information of where we did not meet your expectations*Reminder, this field will only accept letters, numbers, comma’s or full stops. It will not accept any other special characters. Please ensure you have not included any special characters.Your Details Please give us your contact details and personal information here. We will use this information to register your complaint, look into it and follow up with you if needed. Name on account* First name Surname Date of birth* If the account is in a name of an organisation, please enter the name herePlease provide either your account or credit card details*Account detailsCredit card detailsAccount number*Last 4 digits of your credit card number*Branch sort code* Mobile phone number*Email address* Enter Email Confirm Email Protecting you At Bank of Ireland, your personal information is important to us. To find out more about how we manage your information, click here. EmailThis field is for validation purposes and should be left unchanged.