Transaction Dispute Loading ... 1 Getting Started2 Transaction dispute reason3 Using your data4 Upload your documents5 Card details6 Transaction information7 Primary cardholder details8 Contact details9 Summary Need help? Help is at hand! For debit card queries call 0818 365 365 For credit card queries call 1890 251 251 × Getting StartedBank of Ireland can issue a refund request on your behalf to Visa or Mastercard using the chargeback scheme. We will ask you for documents to support your claim. It should only take you 5 -10 minutes to complete this form. We will respond to you within 7 working days This refund is not guaranteed by Visa or Mastercard until they confirm it. This can take up to 45 days. If Visa/Mastercard do not confirm the refund, the seller may reverse the refund by charging you again. Have you tried to resolve this with your seller first?*YesNoYou cannot proceed unless you have already tried to resolve this with your supplier. Contact your supplier, and keep all written proof should you need it later. Need help? Help is at hand! For debit card queries call 0818 365 365 For credit card queries call 1890 251 251 × Transaction dispute reasonTell us the reason you are disputing this transaction. If you believe this transaction is fraudulent, call us 1800 946 764. Dispute Reason*Please selectGoods or Services not providedCompany has gone into liquidationGoods were defective or not as describedCar rentals or hotel bookingsFree trialsRefund from supplier was promised but never sentThe transaction amount differs to the price agreedOtherWe need the following information from you to support your case: Written explanation and proof that you contacted the Seller to try to resolve this. Detailed receipt/invoice. Written explanation and proof that you contacted the Seller to try to resolve this. Detailed receipt/invoice. Liquidation notice For holiday companies: Confirmation that the company was not ATOL protected. Written explanation and proof that you contacted the Seller to try to resolve this. Detailed receipt/invoice. Expert opinion that the goods were defective. Written explanation and proof that you contacted the Seller to try to resolve this. Detailed receipt/invoice. Terms and Conditions. Written explanation and proof that you contacted the Seller to try to resolve this. Detailed receipt/invoice. Postage receipt proving you returned the goods. Written explanation and proof that you contacted the Seller to try to resolve this. Detailed receipt/invoice. Proof from the supplier that they offered you credit. Written explanation and proof that you contacted the Seller to try to resolve this. Detailed receipt/invoice. If your dispute reason is not listed, you can call customer service: For debit card queries call 0818 365 365 For credit card queries call 1890 251 251 The expected delivery date should have been between 30 and 120 days ago. For debit card refunds not received the refund promise should be in the last 15 days. For credit card refunds not received your refund promise should be in the last 30 days. Need help? Help is at hand! For debit card queries call 0818 365 365 For credit card queries call 1890 251 251 × Using your data As part of this process, we will use the personal information you give us to support your application. By tapping Agree and continue you confirm that you understand that any personal information you share will be managed by us in line with our Data Privacy Notice. Where we provide payment services you agree that we may process your personal data to provide you with those payment services. Provide a copy of this notice to anyone whose personal information is included in this application and make sure you have their permission to share this information. Need help? Help is at hand! For debit card queries call 0818 365 365 For credit card queries call 1890 251 251 × Upload your documentsYour dispute reason:Written Explanation*You need to upload all the documents listed below.Proof that you contacted the seller to try to resolve this. Proof can be a screen shot of an online chat, a saved copy of an email, a screen shot of texts, or any other written proof that you have. Detailed receipt/invoice. The receipt should contain the date, the supplier information, the price and a description of the item.Liquidation notice. You can find this on the website of the supplier or other media outlets. For holiday companies: Confirmation that the company was not ATOL protected. Upload proof that you are not getting a refund from ATOL. This could be proof that the company is not ATOL protected or proof from ATOL that they are not giving you a refund. Expert opinion that goods were defective. This should be a letter or email from a professional in the industry containing their full contact details. Postage receipt proving you returned the goods. This can be a screen shot of an official postage receipt or a saved pdf copy of an email receipt from the delivery company. Proof from the supplier that they offered you credit. This can be a screen shot of an online chat, a saved copy of an email, a screen shot of texts, or of call records, or any other written proof that you have.Terms and Conditions. Your supplier will have sent these to you upon receipt of the booking. You could also look for them on their website and take a screen shot.Drag and drop here or click to browse your files*Max. 2MB each in size. Drop files here or Click here to add a fileRemoveFile added Accepted file types: jpg, pdf, png, jpeg.Add a 2nd document?*YesNoDrag and drop here or click to browse your files*Max. 2MB each in size. Drop files here or Click here to add a fileRemoveFile added Accepted file types: jpg, pdf, png, jpeg.Make sure you have uploaded all the required documents. If not your application will be delayed.Add a 3rd document?*YesNoMake sure you have uploaded all the required documents. If not your application will be delayed.Drag and drop here or click to browse your files*Max. 2MB each in size. Drop files here or Click here to add a fileRemoveFile added Accepted file types: jpg, pdf, png, jpeg.Add a 4th document?*YesNoMake sure you have uploaded all the required documents. If not your application will be delayed.Drag and drop here or click to browse your files*Max. 2MB each in size. Drop files here or Click here to add a fileRemoveFile added Accepted file types: jpg, pdf, png, jpeg.Add a 5th document?*YesNoMake sure you have uploaded all the required documents. If not your application will be delayed.Drag and drop here or click to browse your files*Max. 2MB each in size. Drop files here or Click here to add a fileRemoveFile added Accepted file types: jpg, pdf, png, jpeg. Need help? Help is at hand! For debit card queries call 0818 365 365 For credit card queries call 1890 251 251 × Card detailsFrom which card is this payment made?Card Type*Must be a Bank of Ireland card held in the Republic of IrelandCredit CardDebit Card The numbers highlighted in the example is the card number we need. 8-digit card number*The 8-digit number on the card, not the 16-digit number. The numbers highlighted in the example are the 4 digits we need. Last 4 digits of credit card number* Need help? Help is at hand! For debit card queries call 0818 365 365 For credit card queries call 1890 251 251 × Transaction informationEnter the detail of the transaction as shown on your statement.Transaction detail*Transaction detail* The area highlighted in the example is the 'transaction detail' we require. You can find it on your current account statement. The area highlighted in the example is the 'transaction detail' we require. You can find it on your credit card statement. Amount*Date of the payment* Date Format: YYYY dash MM dash DD Need help? Help is at hand! For debit card queries call 0818 365 365 For credit card queries call 1890 251 251 × Primary cardholder detailsWe need this information to help us identify the transaction.First name*As per card statementLast name*As per card statementDate of birth* Need help? Help is at hand! For debit card queries call 0818 365 365 For credit card queries call 1890 251 251 × Contact detailsTell us how to contact you with updates during this application.Country code*Please selectIrelandUKMobile number*Email* Enter email Confirm email Need help? Help is at hand! For debit card queries call 0818 365 365 For credit card queries call 1890 251 251 × SummaryCheck and edit the details below before you click Submit to make sure they are correct. If not you will need to fill out the form again.{all_fields:nohidden,exclude[128|130|131|129|127|14|85|109]} I understand that clicking Submit is the same as submitting a signed form.EmailThis field is for validation purposes and should be left unchanged.